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Getting Slammed? Find the Window

Posted by: admin | Posted in: Franchise Marketing, Messaging Strategy

 

We were talking with a prospective client the other day – sales director of a handyman franchise.  The franchise has a terrific concept, solid business model, great Web site and they’ve invested in terrific branding.  Even so, they’re having a tough time getting call-backs on franchise inquiries. 

 

“It’s the housing crash,” the sales director said.  “Prospects don’t want to be in a market they perceive as stagnant.  It’s tough to show promise when existing franchisees are getting slammed.”

 

Remember the saying that when a door slams, a window opens?  Well, after our conversation with the franchise sales manager, we went looking for one.

 

What we found was a New York Times article: Contractors Are Kept Busy Maintaining Abandoned Homes.  Hmmmmmmm.  Maybe a handyman business could move into the abandoned-home upkeep market … maybe they could also maintain properties that homeowners are renting until the market improves and they can find buyers … maybe franchisees could forge links with referrers like realtors and “hub” customers like lenders … in fact, maybe the national franchise could make these links … now that could be a double win for the franchise in attracting new franchisees and in seeing better revenues from existing ones.  Hmmmmmmm.

 

That may or may not prove to be the right window for that particular franchise.   The point is that even if it’s not, it may lead to one. Just flipping your perspective could reveal an all-new value proposition that literally sends ideas about being “stagnant” out the window! 

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Marketing: “It’s got a great personality”

When the economy gets tough, marketing is the one thing not to cut. But you don’t have to spend a fortune on marketing, either.

Case in point: my mailbox brims with beautifully produced newsletters from mortgage brokers, insurance agents and realtors. They’re slick, well-written, gorgeously designed, and cost a pretty penny to produce. But they’re filled with canned articles and I get so tired of looking at those same stock photos of edgy young people wearing black-rimmed glasses. I hardly glance at these gorgeous marketing pieces. But there is a newsletter I read top to bottom…

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How boilerplate messaging burns a brand

Ever hear that analogy about boiling a frog? The frog’s in a pot of cold water and the burner gets turned on low. The frog’s fine. Turn it up a few more degrees, he’s still fine. But keep at it and eventually you boil the frog.

Well, consider me a boiled frog: I decided to unsubscribe to some eNewsletters. One of them was for a cosmetic site. I figured that since I shop the site regularly, I didn’t need the newsletter and I hit the “unsubscribe link.” Here’s the message I got back:

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